Trusted Business Optimization & Automation (BOAT) partner in the GCC for AI and IoT-powered digital transformations for businesses.
1. AGREEMENT TO TERMS
Please read the following terms and conditions carefully. By accessing and using the website https://www.zwag.ai (referred to as the “Site”), you acknowledge that you have understood and agreed to be bound by these legally binding terms and conditions. Throughout these terms, “Company,” “we,” “us,” or “our” refers to zwag.ai, and “you” refers to the user, whether personally or on behalf of an entity.
If you do not agree to these terms and conditions, you are explicitly prohibited from using the Site and must discontinue use immediately. These terms and conditions include the User Agreement posted on the Site, and you are deemed to have read, understood, and accepted all of them by accessing the Site.
Supplemental terms and conditions or documents that may be posted on the Site from time to time are expressly incorporated into these terms and conditions. We reserve the right, at our sole discretion, to make changes or modifications to these terms and conditions without prior notice.
We will notify you of any changes by updating the “Last updated” date of these terms and conditions. By continuing to use the Site after the revised terms and conditions are posted, you are deemed to have accepted and are subject to the changes made.
The information provided on the Site is not intended for distribution or use in any jurisdiction or country where such distribution or use would violate any law or regulation or require us to be registered within that jurisdiction or country.
Therefore, individuals who choose to access the Site from other locations do so at their own initiative and are solely responsible for complying with applicable local laws.
The Site is intended for users who are at least 18 years old. Individuals under the age of 18 are not allowed to use or register for the Site.
2. INTELLECTUAL PROPERTY RIGHTS
The Site, including its source code, databases, functionality, designs, content (such as text, images, videos), and trademarks, are our proprietary property unless otherwise stated. They are protected by copyright, trademark, and other intellectual property laws.
The content and trademarks on the Site are provided “AS IS” for informational and personal use only. Unless explicitly stated in these Terms and Conditions, you are not allowed to copy, reproduce, aggregate, republish, display, transmit, distribute, sell, or exploit any part of the Site, its content, or trademarks for commercial purposes without our prior written permission.
However, if you are eligible to use the Site, you are granted a limited license to access and use it. You may download or print portions of the content for your personal, non-commercial use, provided you have proper access.
All rights not expressly granted to you in relation to the Site, its content, and trademarks are reserved by us.
3. USER REPRESENTATIONS
By using the Site, you confirm and guarantee that:
- The registration information you provide is true, accurate, current, and complete.
- You will ensure the accuracy of this information and promptly update it when necessary.
- You have the legal capacity to use the Site and agree to abide by these Terms and Conditions.
- You are of legal age in your jurisdiction of residence.
- You will not access the Site through automated or non-human means, such as bots or scripts.
- You will not use the Site for any illegal or unauthorized purpose.
- Your use of the Site will comply with all applicable laws and regulations.
- If you provide false, inaccurate, outdated, or incomplete information, we reserve the right to suspend or terminate your account and deny any current or future use of the Site (or any part of it).
4. USER REGISTRATION
Registration may be necessary for accessing the Site. You must keep your password confidential and are responsible for all activities conducted using your account. We have the right to remove, reclaim, or modify any username deemed inappropriate, obscene, or objectionable at our discretion.
5. FEES AND PAYMENT
We accept the following forms of payment:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- MamoPay
- Stripe
- WioBank
Certain services on the Site may require a purchase or payment. You agree to provide accurate and complete information for all purchases made through the Site. It is your responsibility to keep your account and payment details up to date, including email address, payment method, and card expiration date, to ensure successful transactions and communication. Purchases will be billed through an online billing account, and sales tax may be added as required. Prices are subject to change. Payments must be made in AED. By making a purchase, you authorize us to charge your chosen payment method for the applicable fees or charges. For recurring charges, you consent to automatic billing without prior approval until you cancel. We reserve the right to correct pricing errors, even after payment has been requested or received. We also retain the right to reject any order placed through the Site.
6. FREE TRIAL
New users who register with the Site are eligible for free trial as per Signed contract between the parties. During this trial period, no charges will be applied, and the subscription will remain suspended until upgraded to a paid version at the end of the trial.
7. CANCELLATION
All purchases are non-refundable. You can cancel your subscription at any time by contacting us using the contact information provided below. Your cancellation will take effect at the end of the current paid term.
If you sare unsatisfied with our services, please email us at hello@zwag.ai
8. PROHIBITED ACTIVITIES
You may only use the Site for its intended purpose. Commercial use is only allowed if specifically endorsed or approved by us. As a user, you agree to:
- Not retrieve data from the Site to create collections or databases without our permission.
- Not deceive or defraud us or other users, especially in attempts to obtain sensitive account information.
- Not interfere with the Site’s security features or harm our reputation or the Site itself.
- Not use information obtained from the Site to harass or harm others.
- Not misuse our support services or submit false reports.
- Comply with applicable laws and regulations.
- Not engage in unauthorized framing or linking to the Site.
- Not upload or transmit viruses or disruptive material.
- Not engage in automated or unauthorized use of the system.
- Not delete copyright or proprietary notices.
- Not impersonate others or use their usernames.
- Not use mechanisms for information collection or transmission without permission.
- Not interfere with or harass our employees or agents.
- Not attempt to bypass Site measures or copy its software.
- Not decipher or reverse engineer the software.
- Not use automated systems or agents for purchases.
- Not make unauthorized use of the Site, including spamming or creating fake accounts.
- Not use the Site for competitive or commercial purposes without permission.
Please note that this is a condensed version of the original statement.
9. USER GENERATED CONTRIBUTIONS
The Site does not allow users to submit or post content. However, we may provide you with the opportunity to create, submit, post, display, transmit, or distribute content and materials on the Site, referred to as “Contributions.” These Contributions may be visible to other users and through third-party websites, and will be handled according to the Site’s Privacy Policy.
By creating or making Contributions, you represent and warrant that:
- Your Contributions do not infringe upon the proprietary rights of any third party.
- You are the rightful owner of the Contributions or have obtained necessary licenses, rights, and permissions to use and authorize their use by us and other users.
- You have obtained consent from identifiable individuals to use their name or likeness in your Contributions.
- Your Contributions are accurate, truthful, and not misleading.
- Your Contributions are not solicitation, spam, or unauthorized advertising.
- Your Contributions are not offensive, abusive, or violate the rights of others.
- Your Contributions comply with all applicable laws and regulations.
- Your Contributions do not violate the privacy or publicity rights of any third party.
- Your Contributions do not involve any illegal activities or harm minors.
- Your Contributions do not contain offensive comments related to race, gender, or other sensitive topics.
- Your Contributions comply with these Terms and Conditions and applicable laws.
Any violation of these guidelines may result in the termination or suspension of your rights to use the Site.
10. CONTRIBUTION LICENSE
You and the Site agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices (including settings).
By submitting suggestions or other feedback regarding the Site, you agree that we can use and share such feedback for any purpose without compensation to you. We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions.
We are not liable for any statements or representations in your Contributions provided by you in any area on the Site.
You are solely responsible for your Contributions to the Site and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.
11. MOBILE APPLICATION LICENSE
When accessing the Site through a mobile application, you are granted a limited, non-exclusive, non-transferable, and revocable license to install and use the mobile application on your wireless electronic devices, solely in accordance with the terms and conditions stated in this license.
You are prohibited from:
- Decompiling, reverse engineering, disassembling, or attempting to derive the source code of the application, except as permitted by applicable law.
- Making any modifications, adaptations, improvements, enhancements, translations, or derivative works from the application.
- Violating any applicable laws, rules, or regulations while accessing or using the application.
- Removing, altering, or obscuring any proprietary notice posted by us or the licensors of the application.
- Using the application for any revenue-generating, commercial, or unintended purposes.
- Making the application available over a network or environment for multiple devices or users simultaneously.
- Creating a product, service, or software that competes with or substitutes the application.
- Sending automated queries or unsolicited commercial emails using the application.
- Using our proprietary information, interfaces, or intellectual property in the design, development, manufacture, licensing, or distribution of any applications, accessories, or devices related to the application.
Terms for Apple and Android Devices:
The following terms apply when using a mobile application obtained from the Apple Store or Google Play to access the Site:
- The license granted for our mobile application is limited to a non-transferable license for use on a device with Apple iOS or Android operating systems, as per the App Distributor’s terms of service.
- We are responsible for providing maintenance and support services for the mobile application as specified in this license or required by applicable law. The App Distributor is not obligated to provide any maintenance or support.
- In case of any non-conformity or failure of the mobile application, you may notify the App Distributor, who may refund the purchase price, if applicable. The App Distributor has no further warranty obligations.
- You warrant that you are not located in a country subject to a U.S. government embargo or designated as a “terrorist supporting” country, and you are not listed on any U.S. government prohibited or restricted parties list.
- You must comply with applicable third-party terms of agreement when using the mobile application.
- The App Distributors are considered third-party beneficiaries of the mobile application license contained in these Terms and Conditions and have the right to enforce the terms against you as a third-party beneficiary.
12. SOCIAL MEDIA
By linking your account with third-party service providers through the Site, you agree to the following:
- You can link your Third-Party Account by providing login information or granting us access, as permitted by the terms and conditions of each account.
- You confirm that you have the right to disclose your login information and grant us access to the Third-Party Account without violating any terms or incurring fees.
- By granting us access, we may retrieve and store your Social Network Content from the Third-Party Account, subject to privacy settings.
- Personally identifiable information posted on your Third-Party Accounts may be available on the Site, based on your privacy settings.
- If a Third-Party Account becomes unavailable or our access is terminated, Social Network Content may no longer be accessible on the Site. You can disconnect your account at any time.
- Your agreement with the Third-Party Service Providers solely governs your relationship with them.
- We do not review Social Network Content and are not responsible for it.
- We may access your email address book or contacts list to identify registered contacts.
- You can deactivate the connection between the Site and your Third-Party Account.
- We will delete information obtained from the Third-Party Account, except for the username and profile picture associated with your account.
13. SUBMISSIONS
By providing us with any questions, comments, suggestions, ideas, feedback, or other information regarding the Site (“Submissions”), you acknowledge and agree that these Submissions are non-confidential and will become our sole property. We will have exclusive rights, including all intellectual property rights, and we may freely use and distribute these Submissions for any lawful purpose, whether commercial or otherwise, without acknowledging or compensating you. You hereby waive all moral rights to these Submissions and warrant that they are either original to you or that you have the right to submit them. You agree that you have no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.
14. SITE MANAGEMENT
We have the right, but not the obligation, to: (1) Monitor the Site for violations of these Terms and Conditions. (2) Take appropriate legal action against any user who, in our sole discretion, violates the law or these Terms and Conditions, including reporting them to law enforcement authorities. (3) Limit or restrict access to your Contributions or any part of them at our sole discretion. (4) Remove or disable files and content that are excessively large or burdensome to our systems, without prior notice or liability. (5) Manage the Site in a way that protects our rights and property and ensures its proper functioning.
15. PRIVACY POLICY
Your data privacy and security are important to us. By using the Site, you are agreeing to our Privacy Policy posted on the Site, which is a part of these Terms and Conditions. Please note that the Site is hosted on the cloud. If you access the Site from a region outside of India that has different laws or requirements regarding the collection, use, or disclosure of personal data, by continuing to use the Site, you are consenting to the transfer and processing of your data is done on the cloud.
16. TERM AND TERMINATION
These Terms and Conditions are effective during your use of the Site. We have the right to deny access to the Site, block IP addresses, or terminate your account without notice or liability, based on our sole discretion and for any reason. We may also delete your account and any associated content at any time without warning. If your account is terminated or suspended, you are not allowed to create a new account using your name or the name of a third party. Furthermore, we reserve the right to take legal action, including civil, criminal, and injunctive measures, as appropriate.
17. MODIFICATIONS AND INTERRUPTIONS
We have the right to modify, remove, or update the Site’s content at our discretion without notice. We may also modify or discontinue the Site, and we are not liable for any resulting consequences or interruptions. While we strive for continuous availability, we cannot guarantee uninterrupted access to the Site due to potential technical issues or maintenance. We hold no responsibility for any loss or inconvenience caused by downtime or discontinuation of the Site. These Terms do not require us to maintain or support the Site or provide any updates or corrections.
18. GOVERNING LAW
These Terms are governed by and subject to the laws of the UAE. Both parties irrevocably agree that the courts of UAE shall have exclusive jurisdiction to settle any dispute arising in connection with these terms.
19. DISPUTE RESOLUTION
Informal Negotiations Before initiating arbitration for any dispute (except those expressly provided below), the Parties agree to first attempt informal negotiations for at least thirty (30) days. Informal negotiations start upon written notice from one Party to the other Party.
Binding Arbitration Any dispute arising from this contract, including its existence, validity, or termination, shall be resolved by the International Commercial Arbitration Court under the European Arbitration Chamber. The arbitration shall have three (3) arbitrators, and the seat of arbitration shall be Hyderabad, India. The language used in the arbitration proceedings shall be English and Arabic and laws of UAE shall govern the contract.
Restrictions Arbitration is limited to individual disputes between the Parties. No arbitration may be joined with other proceedings, conducted on a class-action basis, or brought in a representative capacity on behalf of the general public or others.
Exceptions to Informal Negotiations and Arbitration The following disputes are not subject to informal negotiations and binding arbitration: (a) Disputes involving the enforcement, protection, or validity of intellectual property rights; (b) Disputes related to theft, piracy, invasion of privacy, or unauthorized use; (c) Claims for injunctive relief. If this provision is deemed illegal or unenforceable, such Disputes will be decided by a court of competent jurisdiction, and the Parties agree to submit to the personal jurisdiction of that court.
20. CORRECTIONS
The Site may contain information with typographical errors, inaccuracies, or omissions, including descriptions, pricing, and availability. We have the right to correct any errors, inaccuracies, or omissions and to update the information on the Site without prior notice.
21. DISCLAIMER
THE SITE AND OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” YOUR USE OF THE SITE AND OUR SERVICES IS AT YOUR OWN RISK. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR LINKED WEBSITES. WE ARE NOT LIABLE FOR (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (2) PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM SITE USE, (3) UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR PERSONAL OR FINANCIAL INFORMATION, (4) INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) BUGS, VIRUSES, OR SIMILAR HARMFUL COMPONENTS TRANSMITTED BY THIRD PARTIES, (6) ERRORS OR OMISSIONS IN CONTENT, OR (7) ANY LOSS OR DAMAGE RESULTING FROM CONTENT POSTED OR MADE AVAILABLE THROUGH THE SITE. WE ARE NOT RESPONSIBLE FOR THIRD-PARTY PRODUCTS OR SERVICES ADVERTISED ON THE SITE OR THROUGH LINKED WEBSITES. ANY TRANSACTION IS BETWEEN YOU AND THE THIRD PARTY. USE YOUR BEST JUDGMENT AND BE CAUTIOUS WHEN PURCHASING PRODUCTS OR SERVICES.
22. LIMITATIONS OF LIABILITY
IN NO EVENT SHALL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, SUCH AS LOST PROFITS, LOST REVENUE, LOSS OF DATA, ARISING FROM YOUR USE OF THE SITE. EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR LIABILITY TO YOU FOR ANY CAUSE OF ACTION SHALL BE LIMITED TO THE AMOUNT PAID BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES UNDER CERTAIN CIRCUMSTANCES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.
23. INDEMNIFICATION
You agree to protect, compensate, and absolve us and our affiliates from any claims, including legal fees, brought by a third party due to: (1) Your use of the Site, (2) Violation of these Terms and Conditions, (3) Breach of your stated warranties, (4) Infringement of third-party rights, including intellectual property, or (5) Harmful actions towards other Site users. However, we reserve the right to assume control of any defense at your expense, and we will inform you of any such claims.
24. USER DATA
We will store and manage the data you transmit to the Site for its performance and your use. While we perform regular backups, you are responsible for your data and activities on the Site. We are not liable for any loss or corruption of your data, and you waive any claims against us for such loss or corruption.
25. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
Your visit to the Site, emails sent to us, and completion of online forms are considered electronic communications. By using the Site, you agree to receive electronic communications from us. This includes agreements, notices, disclosures, and other communications, which may be provided to you via email or posted on the Site. These electronic communications fulfill any legal requirement for written communication. You also agree to the use of electronic signatures, contracts, orders, and other records, as well as electronic delivery of notices, policies, and transaction records initiated or completed by us or through the Site. By agreeing to this, you waive any rights or requirements under any laws that mandate physical signatures, non-electronic record retention, or non-electronic payment methods.
26. MISCELLANEOUS
These Terms and Conditions, along with any posted policies or rules, constitute the entire agreement between you and us. Our failure to enforce any right or provision does not waive that right or provision. These Terms and Conditions are legally binding to the fullest extent permitted by law. We may assign our rights and obligations to others. We are not liable for any loss, damage, delay, or failure to act beyond our reasonable control. If any provision of these Terms and Conditions is unlawful, void, or unenforceable, it will be considered separate and will not affect the validity of the remaining provisions. No joint venture, partnership, employment, or agency relationship is created between you and us through these Terms and Conditions or Site use. You agree that these Terms and Conditions are not construed against us solely because we drafted them. You waive any defenses based on the electronic form of these Terms and Conditions and the lack of physical signatures.
27. CONTACT US
In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:
In5 Tech, Dubai Internet City, UAE
Phone: +971 56 933 2970
Email: hello@zwag.ai
